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Peace of mind for Your Home Technology
Technology systems occasionally experience disruptions. We want to keep things simple and provide support if your systems experience any of these disruptions. From proactively monitoring and fixing your system remotely to enabling you to reset your won system easily, we have you covered.
System Reliability
24x7 Support Coverage
Knowledgeable Technician
Smart Automation Solutions offers three remote support plan options for our clients. Choose “Control 4 Assist” when you need a question answered or have issues to troubleshoot.
You will receive:
- Access to expert manufacturer support from the Control4 Assist Team to help remotely 7 days a week, 8AM-8PM via phone, email and video assist.
- Proactive remote system monitoring to help keep your system and connected devices running reliably.
Choose Control 4 Assist Premium to receive all the benefits of the Control 4 Assist plan plus personalized system education, scene modification, custom programming and new device connection. Our team of highly trained specialists is ready and waiting to assist you 24/7/365. With Assist Premium, you also receive the following features:
- Education on how to use features and functionality of the system.
- Post-install personalization, programming and new device connection to update your system when technology or your preferences change.
- Biannual check-is from our Assist Team who will set up optional appointments for assessing your system.
Please note, we still offer our Parasol plan. See below for a comparison of the three plans.
Smart Automation Solutions offers three remote support plan options for our clients. Choose “Control 4 Assist” when you need a question answered or have issues to troubleshoot.
You will receive:
- Access to expert manufacturer support from the Control4 Assist Team to help remotely 7 days a week, 8AM-8PM via phone, email and video assist.
- Proactive remote system monitoring to help keep your system and connected devices running reliably.
Choose Control 4 Assist Premium to receive all the benefits of the Control 4 Assist plan plus personalized system education, scene modification, custom programming and new device connection. Our team of highly trained specialists is ready and waiting to assist you 24/7/365. With Assist Premium, you also receive the following features:
- Education on how to use features and functionality of the system.
- Post-install personalization, programming and new device connection to update your system when technology or your preferences change.
- Biannual check-is from our Assist Team who will set up optional appointments for assessing your system.
Please note, we still offer our Parasol plan. See below for a comparison of the three plans.
| Plan Options | No Plan | Parasol | Assist | Assist Premium |
|---|---|---|---|---|
| Proactive Monitoring We’ll proactively monitor your technology system and oftentimes troubleshoot potential issues before they arise. | ✓ | ✓ | ✓ | |
| 8AM to 8PM Live Troubleshooting & Support Live technical support with a certified Control4 Technician between the hours of 8AM and 8PM 365 days a year. | ✓ | |||
| 24/7 Phone or Email We’re available to communicate with you 24/7 in whichever manner best fits your lifestyle. | ✓ | ✓ | ||
| Direct Manufacturer Support Speak directly with a Certified Control4 Technician from Control4 that are experienced Audio and Video Technicians and Professional Certified Networking Administrators who know their stuff. | ✓ | ✓ | ||
| Video Assist Control4 Assist technicians can offer hands-on video support using any IOS or Android device so they can see what you are seeing | ✓ | ✓ | ||
| Personalized System Education Schedule a Certified Control4 Technician from Control4 to review your system features with you. This is a remote training and education for how to operate your system and installed equipment | ✓ | |||
| Post-Install Personalization's and Programming A Certified Control4 Technician will be available to assist with any programming edits or changes necessary at your convenience | ✓ | |||
| Biannual Preventative Maintenance Visits Two in-home site visits annually so that we can keep your installed equipment as up to date as possible with regards to firmware and OS updates. | ✓ | |||
| New Device Connection* Limited to remote assistance for plug-and-play devices that are compatible with Control4. For example: If you get a new Apple TV or Roku Media Player, the Control4 team can get help get them connect to your system remotely. | ✓ | |||
| Pay As You Go Our No Cost plan is our Pay As You Go program that does not include remote or after-hours support. Our on-site service labor rate is $200.00 an hour, and remote service rates are $150 per half-hour. Service will be scheduled during normal business hours. | ✓ |
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